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Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding major US holidays. Orders placed after the daily cut-off time will be processed the next business day. Processing typically takes 1-3 business days.

2. Shipping Destinations & Carriers
We currently ship only to addresses within the contiguous United States. We partner with reliable carriers like USPS, UPS, and FedEx.

3. Shipping Costs & Delivery Times

  • Costs: Calculated in real-time at checkout. Free standard shipping is offered on qualifying orders.

  • Times: 5‑10 business days. Estimates, not guarantees. Delays may occur due to weather, carrier issues, or incorrect addresses.

4. Packaging & Product Integrity
We take care in packaging:

  • Liquid/cream products (toothpaste, facial masks, etc.): Bottles and tubes are sealed with tamper‑evident seals and caps, meeting FDA tamper‑resistant packaging requirements for OTC drug products where applicable.

  • Solid products (shampoo bars, tooth powder): Sealed in protective wraps or containers.

  • Eye masks & eye mask sticks: Sealed in protective pouches; fabric layers protected.

  • All products are shipped in discreet packaging with appropriate cushioning.

5. Temperature‑Sensitive Shipments
During extreme weather conditions (below 32°F or above 95°F), liquid/cream products may be affected. We do not guarantee product integrity during extreme temperature transit. If temperature‑sensitive damage occurs, contact us within 48 hours with photos of the product condition.

6. Delivery & Issues

  • Tracking: A tracking number and link will be provided via email once your order ships.

  • Address Accuracy: It is the customer‘s responsibility to ensure the shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses.

  • Inspection: Inspect the external shipping box and product seals upon delivery. If the box is damaged, note with carrier and take photos before opening.

  • Tampering: If any product seal is broken or appears tampered with, do not use the product. Contact us immediately with photos.

  • Failed Delivery/Missing Packages: If a package is marked “delivered” but not received, please check with neighbors and your local post office/carrier hub first. Then, contact us for assistance.

7. Order Changes & Cancellations
You may cancel or modify your order within 24 hours of placing it without penalty. Orders that have already shipped cannot be canceled.